Making a Data Subject
Access Request (DSAR)
Introduction
The Modes Users Association (MUA) takes your privacy seriously and we are committed to protecting your personal information. This Privacy Policy sets out how we use and protect the information that you provide us when you use this website or subscribe to our services. It applies to data shared online, stored in our computer system or in hard copy. Where we ask you to provide information by which you can be identified when using our websites, or any MUA services, you can be assured that it will only be used in accordance with this Privacy Policy. We will always explain clearly what data we are collecting about you and why. We will only collect data we need to give you a better experience; to improve and deliver our services to you; and to meet our responsibilities to you.
You are entitled
- to be told whether personal data about you is being held and being used
- to be given a description of the personal data and to have access to it
Making a request for your personal information
The Data Protection Act 2018 and the UK General Data Protection Regulation provide you with a right of access to the personal information we hold about you. Your request may come in many forms, and it may be simpler to help us find the information, if you can use the Form provided or put your request in writing by post or email and send it to:
Data Protection Officer
Modes
Sadler Bridge Studios
Bold Lane
Derby
DE1 3NT
Please provide as much detail as possible to help us find the information. The more details you can provide, the more likely we are to be able to find the information you seek. If we do not have enough details, then we will contact you to help us answer your request.
Download a Data Subject Access Request FormChecking your identity
Before we provide the personal data to you, we must be satisfied that you are entitled to it. We need proof of your identity and that you are the same person as the data subject. This is to ensure that we do not disclose personal information to the wrong person. The details we need to process your request:
- Your full name
- Address and contact details
We will also need two copies of forms of identification from you. These can be from the following list:
- Passport
- Driving licence
- Birth certificate
- Utility bill (from last 3 months)
- Current vehicle registration document
- Bank statement (from last 3 months)
- Rent book (from last 3 months).
Where you wish to offer an alternative, then do check with us that it is acceptable by contacting dataprotection@modes.org.uk.
We accept copies of the documents but do prefer to see originals. All original documents should be sent by recorded delivery and we will return them to you using recorded delivery also. These are sensitive personal documents, and we respect your personal information and that it must be held securely in accordance with our Privacy Policy.
If someone is making a request on your behalf, then we will require a written authorisation signed by you and evidence that it is a genuine request, e.g. proof of their relationship to you such as a full birth certificate.
If you are dissatisfied
If we refuse the request, and cannot resolve your request to your satisfaction, then we will always explain how we reached that decision and let you know about your right to complain to the Information Commissioner:
The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Contact details
Please address requests and questions about this process or any other question about how we handle personal data under our privacy policy to dataprotection@modes.org.uk.
Data Protection Officer
Modes
Sadler Bridge Studios
Bold Lane
Derby
DE1 3NT
Last updated 4 June 2021.