modes collections management

Documenting collections since 1987

Our level of service

Hours of service

The Modes Support service is available by phone or email during our normal office hours Monday to Friday 09:00 - 17:00. We are closed on Saturdays, Sundays and Bank Holidays.

Response times

We will acknowledge support requests within one hour during our normal office hours, and at other times on the next working day.

Description of support services

The support service includes:

  • Access to advice by phone or email;
  • Access to resources on our website;
  • Access to upgrades and patches;
  • Advice on installing the software;
  • Advice on the best use of the software;
  • Diagnosis of problems encountered in installing or using the software;
  • Correction of errors in the software;
  • Help with customising the software.

Use of these services

These services will be provided for 12 months after the purchase of Modes, and thereafter on payment of the annual support fee. There is no limit to your use of these services, and no additional charge will be made for these services.

Additional services

Will will charge additional fees for services including, but not restricted to:

  • Installing the software;
  • Conversion of data from other systems;
  • Training;
  • Customisation and extensions to the software.

We treat all personal data with respect and process it in line with our Privacy Policy and data protection legislation.